How much does delivery cost and how long does it take?

United Kingdom delivery is complimentary and takes 3 to 5 business days, with express at £6.99 in 1 to 2 business days. The United States is £23.99 and the European Union £14.99, both 3 to 5 business days once dispatched. Rest of world is quoted at checkout.

Ready to wear pieces may be returned within 14 days of delivery, unworn, in their original condition and in the original hatbox. Once the return arrives it is refunded in full to the original payment method within 14 days. Return postage is the client's responsibility and an insured, tracked service is recommended.

Delivery, Duties and Returns | Maria Monica London

Q: Can I return a bespoke or made to order piece?

No. A bespoke or made to order piece is blocked, shaped and finished for one client alone, so it cannot be returned or exchanged unless it is faulty. This does not affect your statutory rights. Every commission begins with a conversation and a written quote so that what arrives is what was agreed.

Q: When is my order dispatched?

Ready to wear pieces leave the London atelier within 2 business days. Made to order and bespoke pieces are dispatched on the date agreed when the commission is confirmed, set around your occasion.

Every piece travels insured, in the Maria Monica London hatbox. United Kingdom delivery is complimentary.

How much is delivery and how long does it take?

United Kingdom — complimentary, 3 to 5 business days
United Kingdom express — £6.99, 1 to 2 business days
United States — £23.99, 3 to 5 business days once dispatched
European Union — £14.99, 3 to 5 business days once dispatched
Rest of world — quoted at checkout

American clients can pay in US dollars at checkout, and prices are shown in your own currency.

When is my piece dispatched?

Ready to wear pieces leave the atelier within 2 business days. Made to order and bespoke pieces are dispatched on the date agreed with you when the commission is confirmed, which is set around your occasion rather than around a queue.

If your date is close, write to mariamonicamilliner@gmail.com before you order. We will always tell you honestly whether it can be done.

Will I pay customs duty or import tax?

Outside the United Kingdom, import duties and taxes are set by your own customs authority and are separate from the shipping price. They are charged on arrival by the carrier, and the amount depends on your country's rules rather than on us. Nothing is added at our end.

Can I return a piece?

Ready to wear pieces may be returned within 14 days of delivery, unworn, in their original condition and in the original hatbox. Once the return reaches us we refund the piece in full to the original payment method within 14 days.

Return postage is your responsibility and we recommend an insured, tracked service, because a hat is fragile and worth protecting on the way back.

Can I return a bespoke or made to order piece?

No. A bespoke or made to order piece is blocked, shaped and finished for you alone, so it cannot be returned or exchanged unless it is faulty. This does not affect your statutory rights. It is the reason a commission begins with a conversation and a written quote, so that what arrives is what you agreed.

What if my piece arrives damaged?

Write to mariamonicamilliner@gmail.com within 48 hours with a photograph and we will put it right.

How should I keep the hatbox?

Keep it. The box is the correct home for the piece between wearings and it is what protects the crown and brim in storage. Our care guide covers the rest.